Once the product arrives back to us, we will issue a full refund. We will not refund any opened products or partially used products. The refund will be issued within 30 days of the delivery date. The customer is responsible for shipping fees.
We will not refund or credit any return shipping fees that the customer has paid to resend the returned product back to our headquarters.
The product is still the customers’ property until we received the product back to us. Once evaluated, we will issue a full refund for the order if the entire order was sent back or a partial refund if only part of the order is returned.
For packages with a confirmed delivery by USPS and the customer claims were not received, the customer must file a USPS claim. Once a parcel shows as being delivered, it is out of our hands and is the USPS’s responsibility. In the case of an invalid address, we will issue a full refund upon receiving the returned package, less the shipping costs.
If a package is lost in the USPS and no update has been given by USPS, for example, “still in transit, and it’s been more than two weeks, we will deem the package lost and resend the order.
If a customer receives a damaged product, we will need digital pictures to confirm the damage to reship a new order.
Orders can be canceled only prior to shipping. If an order has shipped and a customer wants to cancel, below are two options.
1. Customer denies the package from the post office, and it gets sent back to us. When received, we will issue a full refund.
2. The customer resends the package to Alkaline Herb Store at their cost, as listed in the return policy.
Claim Missing Product Policy
If your item is missing, you have 7 business days from the time of reported delivery to contact us to submit a claim. After this time period, we are no longer responsible for claims of missing products.